Help
Customer Care, Returns Enquiries
Our primary means of support is via email and your enquiry will be
dealt with more efficiently if you email
sales@jssports.net
regarding any customer care or returns enquiry.
Order online 24 hours a day. 7
days a week or via telephone in Normal Office hours!
If you would like to order an item by phone please call 01782 819789
How to Order
Welcome to the JS Sports(UK) Ltd terms and conditions for
use.
Thankyou for using our Website at jssports.net (“Site”). However,
we have a number of terms and conditions that, by using our
Site or purchasing via our store, you agree to be legally bound by. They are therefore important
and so please take a few moments to read them. If you do not agree
with terms & conditions set out below please do not use the Site.
We also recommend that you periodically check these terms and
conditions, because we reserve the right to change them at any time
and the terms and conditions that are available on our Site at the
time of purchase will be those that apply during any purchase.
In connection with our terms and conditions, where we refer to
"Content" we mean all the text and images contained in, or available
from, our Site
All orders can be placed online through the Website or via our Store. All orders
subject to availability.
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Availability
We do not guarantee that our Site or Content will always be
available, nor do we guarantee that we will provide an error free
service. We may suspend our service for operational reasons such as
repair, maintenance or improvements, or otherwise in emergencies and
we may change or discontinue the availability of any Content, goods
or services at any time as we see fit.
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Method of
Payment
You can pay either by VISA, Master Card or Switch. We are unable to
accept Electron cards, AMEX, Solo, cheques, cash, or postal orders
via the Website we can accept Electron cards, Solo, cheques or cash in Store. It is imperative that you provide the cardholder's
name as it is shown on the card, and address exactly as it appears
on the card statement. Card fraud is illegal and perpetrators will
be prosecuted in all cases.
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Out-of-Stock
If any item you have chosen is unavailable, we aim to contact you
via your e-mail address or via phone within 5 working days.
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Returns -
Refurbished Products
The terms "mail order returns" or "reconditioned" are all used to
described goods which have been returned within a short period of
purchase.
Products may be returned for a variety of reasons, however to
ensure that you receive still receive the highest quality product
when purchasing such goods a quality control check is carried out by
ourselves or the manufacturer. All products are checked against the
parts list, any missing or faulty parts are then replaced, and major
scratches/blemished corrected and the products are reboxed (unless
otherwise stated).
All products are then subject to a manufacturers warranty and, of
course, our very own 10 day money back guarantee if you are not
satisfied. All products that are described as above are in A1
condition and in full working order.
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Pricing
Policy
VAT & The EU:
All products on jssports.net are priced in pounds sterling and
include EU VAT at the appropriate local rate. Any duties or local
taxes are payable by the purchaser at the appropriate local rate.
Orders to individuals in non-EU countries are tax deductible. Orders via our store will be advised on the applicable VAT rate.
Delivery
We will endeavour to despatch goods as promptly as possible. The
maximum period of delivery would be within 30 days, unless
specifically agreed with you the customer. We undertake to inform
you of any subsequent change to the delivery time.
Addresses within the UK
In most cases we utilise Royal Mail or APC for cost effective
delivery. All shipping charges are calculated based on weight and
delivery address. This charge is added to your order before you
enter your payment details in the checkout area. Item availability
and estimated delivery times are listed adjacent to the pictured
products.
Please note that the couriers and delivery services we use tend
to deliver during the working day. You may find it easier to give a
work address if it is unlikely that anyone will be in to sign for
your order. For heavy or bulky items we reserve the right to charge
a re delivery fee if the customer is not there to collect the goods
as arranged.
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10
Day Money Back Guarantee
Sometimes it may be difficult to purchase a product over the
internet, especially when you can only see a picture and description
of a product . To add that extra bit of comfort we offer a ten day
money back guarantee. Its simple. If you don't like the goods we
will arrange to collect and give a full 'no quibble' refund. The ten
days start from the day the goods are received. The only stipulation
is that we receive the request for a refund in writing preferably as
an email, and that we receive the goods back in the condition they
arrived with you, and that they are repacked into the box/packaging
they arrived in. If returned goods are not repacked properly by the
customer they may incur a 10% repacking/restocking charge. In
general few returns are charged this, however if return goods are in
such a condition that costs are incurred to recheck the product then
the 10% may apply .We will pay all the carriage charges for the
delivery and the return of the product to our store when collections
are made from UK mainland ( England, Scotland, Wales ). Refunds will
be credited back within 30 days of the cancellation. Please note our
carriers only collect Monday to Friday.
Where the consumer has exercised the right to cancel, money will
be returned within 30 days of cancellation.
If the goods ordered have been "customised" (for example team kit
with team badges) or are special orders (for example goods that are
made to order) then jssports reserves the right to charge you for
recovery of the goods in the event of a cancellation. If the goods
are faulty and are rejected within 7 working days from receipt of
goods to rejection of goods, a full refund plus postage costs can be
claimed.
Returning Items by Mail
1. Fill out the back of your Invoice as follows:
- state the item(s) that you are returning.
- to assist processing please state the reason for the return.
- indicate whether you would prefer a refund to the credit card
originally used, a cheque, or an exchange*
- state the preferred delivery address for your exchange or cheque
refund.
-if you are asking for a refund of the delivery expense please
include a receipt for this cost.
*At present, we can only offer an exchange for the same product.
2. Package the return securely (in the original package if
possible), and include the packing slip. Packages must be returned
pre-paid, and for your protection, we recommend that you use a
recorded delivery service. If you have requested for the delivery
charge refunds can only be processed if the receipt for this cost is
included.
3. Send the package to Returns Department.
If you have lost your packing note please contact us at
CustomerCare@jssport.net
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Security
This Website or takes precautions to protect users' information.
jssports.net uses secure server software (SSL) to ensure that
your credit card will be protected against fraudulent use while on
our site. This service encrypts all personal information entered to
prevent anyone but the intended recipient from viewing or
manipulating your information. The servers on which we collect and
store personal information are kept in a secure environment.
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Content
The design of our Site including its text, graphics, icons, content,
structure, selection and arrangement are owned by jssports(uk)
limited (copyright 2006) and all of our rights are reserved.
In addition, our Site contains a significant amount of Content,
the copyright, trade marks and other rights to some of which are
owned by their respective owners, who reserve all of their rights in
respect thereof.
You must not and must not permit anyone else to either copy,
download, store, modify, adapt, transmit, distribute, perform, play
or show in public, broadcast, publish or otherwise use any part of
the Content on our Site without our prior written agreement or that
of the relevant owner of the Content in question.
Price and availability information is subject to change without
notice.
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Notification of Changes
Any changes to our privacy policy will be placed on our Website. If
we decide to use personal information in a way different from that
stated at the time it was collected, we will notify users by way of
an email. Users will then have a choice as to whether or not we can
use their information in this different manner. Information will be
used in accordance with the privacy policy under which it was
collected.
If you feel that this company is not abiding by its privacy
policy, you should first contact the Customer Service Department at
CustomerCare@jssports.net
Exclusion of jssports(uk) Ltd: The information contained in the
material in this Website or via our Store is only for information purposes. The
material on this Website or in our Store does not constitute advice and you should
not rely on any material in this Website or in our Store to make any decision or
take any action.
JS Sports(UK) Ltd does not make any warranty or representation as
to the accuracy or fitness for purpose of any material on this
Website or in our Store. In no event do we accept liability of any description,
including liability for negligence (except for personal injury or
death), for any damages or losses (including, without limitation,
loss of business, revenue, profits, or consequential loss)
whatsoever resulting from use of or inability to use this Website or orders placed via our Store.
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Exclusion of JS
Sport(UK) Ltd liability
The use of our Site or store is at your own risk. We shall not be liable to
any person or entity for any loss or damage that may arise from the use of any
of the information contained in any Content on our Site.
Nothing in these terms and conditions of use shall exclude our
liability for death or personal injury resulting from our negligence
or any other liability that we are prohibited from excluding by law.
Subject to the preceding paragraph:-
the Content is provided on an "as is" basis. We shall not be
liable for any loss or damage or for any costs, claims or demands of
any nature whether arising out of tort (including negligence),
contract or otherwise brought against you by any party arising
directly or indirectly in connection with the use, inability to use,
or performance of, our Site, goods or services provided by JS Sports(UK)Ltd and all other conditions, warranties and
other terms, whether express or implied by law or otherwise to the
contrary are hereby excluded to the maximum extent permitted by
applicable law;
in no event shall we be liable either in contract, tort,
negligence, statutory duty or otherwise for any loss of profits,
revenue, goodwill or any type of consequential loss, indirect,
special, exemplary or punitive loss or damage whatever arising from
or in any way connected with the use, inability to use, or
performance of this site or goods and services provided by JS Sports(UK) Ltd , even if we have been specifically advised
of the possibility of such loss or damage; and
except in relation to such liability as has been expressly
excluded in the preceding paragraphs, our maximum aggregate
liability in contract, tort, negligence, statutory duty or otherwise
for any loss or damage whatever arising from or in any way connected
with (i) any performance or non-performance by us of any obligation
assumed by us under our Site, these terms and conditions or
otherwise; or (ii) any liability not excluded by these terms and
conditions, shall in respect of any one or more events or series of
events (whether connected or unconnected) taking place within any 12
month period be limited to £[1,000]. This limit shall also apply if
any exclusion or other provision contained in these terms and
conditions is held to be invalid for any reason and we become liable
for loss or damage that could otherwise have been limited.
Although we shall take reasonable steps to prevent the
introduction of viruses, we do not warrant that any information or
other Content accessible via our Site is free of viruses, trojan
horses or other harmful matter, nor that our Site will be error
free.
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Your
liability to us
You may be liable for reasonable losses within the contemplation of
the parties at the time that the contract was entered into.
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Other sites,
Advertisements and Links
JS Sports(UK) Ltd excludes all liability for any illegality arising
from or error, omission or inaccuracy in material created and
submitted by third parties. This Website also contains links to
other Websites which are not under the control of and are not
maintained by JS Sports(UK) Ltd.
JS Sports(UK) Ltd is not responsible for the content of Websites
that are referenced or linked on this Website or in our Store.
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Copyright
Our Site contains trade and service marks belonging to
third parties.
You may not use or reproduce any trade or service marks appearing
on our Site for any purpose without the prior agreement of the
relevant owner
Unless otherwise specified the copyright in the contents of all
the pages in this Website are used with permission from the
owner.
The contents of this Website may not be copied, reproduced,
modified, downloaded or used in any form without the prior written
permission of JS Sports(UK) Ltd, except when this occurs
incidentally while using the site for private and non-commercial
use.
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Law
and Jurisdiction
Our Site is created and controlled by JS Sports (UK) limited, a
company incorporated under the laws of England and Wales.
These rules shall be governed by, and construed in accordance
with, English law, without giving effect to any principles of
conflict of laws
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